functional Value chain Map
Organisation Design and Business Architecture

Organisational Design and Business Architecture is a way of creating clear and interconnected models of team interactions, process and information flows, decision making and accountabilities, within which your target operating models and process designs are embedded. Clarity on organisation structure and decision-making makes for more agile, more responsive and ultimately a more effective organisation.

If your business needs to acquire or deploy new capabilities to create new products or deliver new services or you need to make a culture change for innovation and implementing team structures and need new operating models, you need organisational design and business architecture. This may arise based on your organisation’s strategic objectives and a structured and in depth plan is necessary to plan and put the necessary structures, roles and responsibilities in place,along with the support functions required.

Other broad organisation and business organisation drivers to change and improve organisational design and business architecture, could be Risk or Regulatory drivers, operationally or efficiencies driven or the need to get in alignment with other teams or organisations and finally geographical or functional consolidation.

Organisational Design is proven by its delivery adoption and seamlessness, a goal only possible through culture change and transformation in key areas of business and IT that supports all of it. Like with all change, empowered, knowledgeable people are fundamental to getting results.

Organization Design Approaches

Dependent on your organisation, models may be on customer-based, process based, product based or functional design models, to name a few.

Given the current competitive landscape and the pace of change that businesses are experiencing, where is  possible and with necessary appetite, there are hybrid models  we could attempt that prioritise a customer view of process from a service and delivery perspective. This is dependent on how closely the end user is to the business.

Shared Services Strategy and Design

Many diverse organizations find significant value in consolidating various aspects of back office operations into a common shared services operating structure. Your leaders need to consider many factors when determining the most appropriate shared services structure, including type of services, size of operation, uniqueness of business unit requirements, and expansion or acquisition strategies. We work with you to identify the right shared services model and enhance the operational effectiveness of various functions such as Finance and Accounting, Human Resources, Sourcing and Procurement, Accounts Payable and Customer Service.

Organisation Design

Business Architecture

Target Operating Models

Business Blueprint
Business Architecture

Business performance is the baseline barometer of success and effectiveness and is of course a primary goal for businesses. However, many companies especially those in the small and mid market sectors have organisational structures that have grown up in ad hoc way and may be struggling and need to be formally structured or even restructured.. Good organisational design and business architecture supports and facilitates operational synergies and the capability to deliver on business strategy.

Business architecture extends Organisation design by defining a)the integrated technology, b) infrastructure and 3) the design of procedures to use these – all overlaid on the detailed organisation structure, use scenarios and competencies to support business processes. It’s a complex process but it’s rewarding for an organisation, as the end point organisational design and business architecture enables the attainment of business goals.

Capability Requirements  and Definition

What are the capabilities that are central to how your businesses delivers its products and services? We help you identify these and the inputs, processes, data and enterprise architecture that are dependent on them. In this way, we provide help and guidance in defining the core capabilities and their requirements to provide to deliver your business’ offering.

Technology and Enterprise Architecture

Much of the technology stack implemented over the past decade and a half are at risk of obsolescence, given the advent, speed and depth of new IT and digital innovations, and changing customer needs. To enable business to meet these, leaders must consider the changes necessary to their enterprise technology that will allow them to be effective and responsive over the long term.

Technology solutions and infrastructure evolves over time, often becoming obsolete and no longer aligning to business needs. But having an aligned enterprise architecture is critical to ensuring applications meet the needs of your organization and seamlessly integrate in a cost-effective, flexible manner. Our technology experts help you define application and infrastructure requirements. We then work to define comprehensive enterprise architectures to guide future technology investments.

Process Blueprint
Target Operating Models

Target Operating Models are integral subsets of Organisational Design and Business Architecture  and are the most detailed process view of interrelated functional workstreams, especially with regard to new or additional platforms. As a result, these tend to be created with greater frequency. They are discussed in greater detail here.

Process Architecture

Defining and designing end-to-end business processes that have clear ownership and align to target business outcomes are important pieces of any business architecture. Our experts apply deep capabilities in process design and process integration to help you develop process architectures. We also embrace and leverage Lean and Six Sigma principles to design effective and cost-efficient processes.

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