With the right leadership, engendering a culture that facilitates and rewards entrepreneurial mindsets in place, leaders should set about preparing people for innovation. They should focus on the qualities their people should embody and the adoption of the types of skills they want their teams to possess. Innovation cannot happen without people and culture cannot exist or be inculcated without people, so it is self-evident that people are the central point for innovation. Nonetheless, it bears stating that investment in people to help create innovation mindsets and capabilities is critical, as is enabling collaboration. Collaboration underpins the harnessing of innovation and the sharing and exploiting of employee ideas, and is central to preparing people for innovation.
Engaging your employees is also one of the most important drivers of customer experience. Your employees are frontline customers and they will do much better for your brand and business, stay around longer, contribute more and be advocates for you if you invest in getting the most out of them, for your business and for them. If you believe your people are precious, call us now on 0208 191 9008 to discuss how you can get the best from them.