Organisational Design and Business Architecture is a way of creating clear and interconnected models of team interactions, process and information flows, decision making and accountabilities, within which your target operating models and process designs are embedded. Clarity on organisation structure and decision-making makes for more agile, more responsive and ultimately a more effective organisation.
If your business needs to acquire or deploy new capabilities to create new products or deliver new services or you need to make a culture change for innovation and implementing team structures and need new operating models, you need organisational design and business architecture. This may arise based on your organisation’s strategic objectives and a structured and in depth plan is necessary to plan and put the necessary structures, roles and responsibilities in place,along with the support functions required.
Other broad organisation and business organisation drivers to change and improve organisational design and business architecture, could be Risk or Regulatory drivers, operationally or efficiencies driven or the need to get in alignment with other teams or organisations and finally geographical or functional consolidation.
Organisational Design is proven by its delivery adoption and seamlessness, a goal only possible through culture change and transformation in key areas of business and IT that supports all of it. Like with all change, empowered, knowledgeable people are fundamental to getting results.
Organization Design Approaches
Dependent on your organisation, models may be on customer-based, process based, product based or functional design models, to name a few.
Given the current competitive landscape and the pace of change that businesses are experiencing, where is possible and with necessary appetite, there are hybrid models we could attempt that prioritise a customer view of process from a service and delivery perspective. This is dependent on how closely the end user is to the business.
Shared Services Strategy and Design
Many diverse organizations find significant value in consolidating various aspects of back office operations into a common shared services operating structure. Your leaders need to consider many factors when determining the most appropriate shared services structure, including type of services, size of operation, uniqueness of business unit requirements, and expansion or acquisition strategies. We work with you to identify the right shared services model and enhance the operational effectiveness of various functions such as Finance and Accounting, Human Resources, Sourcing and Procurement, Accounts Payable and Customer Service.